What must you do if a client refuses to answer questions about their auto insurance?

When a client refuses to answer questions about their auto insurance, referring the situation to a manager or senior broker is the most appropriate course of action. This approach ensures that the matter is handled in a professional and compliant manner, respecting the client's autonomy while also adhering to the regulatory requirements concerning auto insurance information.

In situations where a client is hesitant or refuses to provide necessary information, it is important to recognize that the responsibility to gather this information does not solely fall on one individual. A manager or senior broker may have additional experience or authority to facilitate the conversation, potentially easing the client's concerns and prompting them to share the needed information.

Working with a manager or senior broker also allows for adherence to company policies and legal obligations regarding client data collection. This ensures that all parties involved are protected and that the proper protocols are followed, which may not be achievable by acting independently.

The other choices suggest less effective or inappropriate approaches. Serving them without gathering necessary information disregards important compliance requirements. Repeatedly asking the client for information can lead to frustration and may not be considered respectful of their decision. Advising them that they won't receive service may come across as confrontational and is unlikely to encourage cooperation. Therefore, engaging a manager or senior broker represents a balanced and professional strategy